Privacy Policy

I. Data collection and uses

A. The data we collect:

•    provided by users to our apps, such as during account creation
•    created during use of our services, such as location, app usage, and device data
•    from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities.

The following personal data is collected by or on behalf of our app:

1. Data provided by users. This includes:
• User profile: We collect data when users create or update their app accounts. This may include their name, email, phone number, login name and password, address, profile picture, and related payment verification information.

How do we use personal data?
•   Location
Approximate location: Physical user or device location within an area greater than or equal to 3 square kilometers. For example, the city a user is in, or the location provided by the ACCESS_COARSE_LOCATION permission.
Precise location: Physical user or device location within an area less than 3 square kilometers. For example, the location provided by the ACCESS_FINE_LOCATION permission.

We taking permission for motion and fitness because we have multiple types of drivers in the application with different vehicle types like, on foot, by bike, by bicycle, by car, and by trucks, so we are taking permission because we need to fetch accurate data so that we can deliver accurate data to our customer end application,

We may also track location while any movement occurs by the driver

•   Messages
SMS (A user's text messages, including the sender, recipients, and the content of the message)

•    Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.

•    User Content: We collect the data submitted by users when they contact our customer support, provide ratings or compliments for other users, vendors, or merchants, or otherwise contact us. This may include feedback, photographs, or other recordings collected by users, including audio or video recordings.

•    Files and docs
Files and docs (A user's files or documents, or any information about a user's files or documents. For example, file names.)

•    Device or other IDs
Device or other IDs (Identifiers that relate to an individual device)

•    Financial info
User payment verification Information regarding a user’s financial account such as purchase history, credit card type or select account digits.

Information about purchases or transactions a user has made.

•    Other in-app messages

A user’s text communication through customer support includes the sender, recipients, and the content of the message.

1. Data created during the use of our services. This includes: 

•    Location data (driver, service provider, and delivery person): We collect Drivers/Service Providers’ and Delivery/Service persons’ precise or approximate location data, including to enable services and deliveries, to enable services/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. The app collects this data when our app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
•    Location data (Customers and Delivery/Service recipients). We collect Customers’ and Delivery/Service recipients’ precise or approximate location data to enable and enhance the use of our apps, including improving pick-ups, facilitating deliveries, enabling safety features, and preventing and detecting fraud.
We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how Customers and Delivery/Service recipients can enable location data collection). Our apps collect such data from the time a service or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
Customers and Delivery/Service recipients may use the apps without enabling them to collect precise location data from their mobile devices. However, this may affect features in the apps. For example, a user who has not enabled location data collection will have to manually enter their pick-up address. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
•    Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a vendor’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
•    Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We Use Data" below for more information on how we market our services to users).

In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
•    Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
•    Communications data: We enable users to communicate with each other through our mobile apps and websites. For example, we enable Drivers/Service Providers and Customers, and Delivery/Service persons and Delivery/Service recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, We receive some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. We may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.

2. Data from other sources. These include:

•    Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s data from that user.
•    users or others providing information in connection with claims or disputes.
•   Our business partners through which users create or access their accounts, such as payment providers, social media services, or apps or websites that use Our APIs.
•    Our business partners in connection with debit or credit cards issued by a financial institution in partnership with us to the extent disclosed in the terms and conditions for the card.
•    vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements
•    publicly available sources
•    marketing service providers or data resellers whose data is used for marketing or research
•    We may combine the data collected from these sources with other data in its possession.

B. How we use personal data

We use personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

•    to enhance the safety and security of our users and services
•    for customer support 
•    for research and development 
•    to enable communications between users
•    to send marketing and non-marketing communications to users
•    in connection with legal proceedings
We do not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We use the personal data we collect:

1. To provide our services. We use data to provide, personalize, maintain, and improve our services.

This includes using data to:
•    create/update accounts
•    enable transportation and delivery services (such as using location data to facilitate a pick-up or delivery),
•    process payments
•    track and share the progress of services or deliveries
•    personalize users’ accounts. We may, for example, present a user with personalized recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data
•    perform necessary operations to maintain our services, including troubleshooting software bugs and operational problems; conduct data analysis, testing, and research; and monitor and analyze usage and activity trends.
We perform the above activities, including the collection and use of location data for purposes of these activities, because they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

•    verifying users' identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe Drivers/Service Providers and/or Customers.

In certain regions, this includes the Real-Time ID Check feature, which prompts Drivers/Service Providers and Delivery/Service persons to share a selfie before going online to help ensure that the driver or delivery person using the app matches the account we have on file. Where permitted by law, this also includes performing facial verification of photographs submitted by users, or collected from public databases, to prevent identity-borrowing or to verify users’ identities.
•    using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized Drivers/Service Providers or Delivery/Service persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
• Use of user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
•    sharing information regarding serious driver or delivery person safety incidents or compliance with local regulations with third parties, including other companies who enable users to request or provide rides or delivery services, or intermediaries who collect and report such information for multiple companies, to prevent Drivers/Service Providers or Delivery/Service persons who may pose a safety risk to the platform or its users. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.

We perform the above activities because they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of other parties, including users and members of the general public.

3. Customer support. We use the information we collect (which may include call recordings) to provide customer support, including investigating and addressing user concerns and monitoring and improving our customer support responses and processes.

We perform the above activities because they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

4. Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy to use, enhance the safety and security of our services, and develop new services and features.

We perform the above activities because they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of legitimate interests in developing new services and features.

5. Enabling communications between users. For example, a driver may message or call a customer to confirm a pickup location, a customer may contact a driver/service provider to retrieve a lost item, or a vendor or delivery person may call a delivery recipient with information about their order.

We perform the above activities because they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

6. Marketing. We may use personal data to market our services to our users. This includes sending users communications about our services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in-app communications and ads, and ads on third-party platforms.

We may also inform users about products and services offered by Our partners. For example, we may provide recommendations, promotions, or ads for our partners based on users’ past delivery orders.

Although we inform users about products and services offered by Our partners, we do not sell users’ data to, or share it with, such partners or others for purposes of their direct marketing or advertising, except with users’ consent.

We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off the apps and websites, including based on user location, use of Our services, and user preferences and settings.

We perform the above activities because they are necessary for purposes of legitimate interests in informing users about Our services and features or those offered by Our partners, or based on user consent. See the sections titled “Choice and transparency” and “Marketing choices” for information on your choices regarding the use of your data for marketing.

7. Non-marketing communications. We may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that are not meant to market the services or products.

8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to the use of our services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or according to legal processes or governmental requests, including from law enforcement.

9. Automated decision-making
We use personal data to make automated decisions relating to the use of our services. This includes:
•    enabling dynamic pricing, in which the price of a service, or the delivery fee for orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of Customers and Drivers/Service Providers using at a given moment.
•    matching available Drivers/Service Providers and Delivery/Service persons to users requesting services. Users can be matched based on availability, proximity, and other factors or preferences.
•    determining user ratings, and deactivating users with low ratings. Please also see the section below titled “Ratings look-up” for further information.
•    flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm others.
•    using driver location information, and communications between Customers and Drivers/Service Providers, to identify cancellation fees earned or induced through fraud.

We perform the above activities because they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or because they are necessary for purposes of the legitimate interests.

C. Cookies and third-party technologies
Our Apps and its partners may use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Our apps use cookies and similar technologies for purposes such as:

authenticating users
remembering user preferences and settings
determining the popularity of content
delivering and measuring the effectiveness of advertising campaigns
analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

D. Data sharing and disclosure
Some of Our app services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

We may share data:

1. With other users

This includes sharing:

The users first name, rating, and pickup and/or dropoff locations with drivers.
order recipients’ first name, delivery address, and order information with the restaurant or merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant or merchant and, for order deliveries, the delivery person.

For those who participate in our referral program, we share certain data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.

2. At the user’s request

This includes sharing data with:

Our business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, We may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other business partners and their users in connection with promotions, contests, or specialized services.

3. With the general public

Questions or comments from users submitted through public forums such as Our blogs and social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

4. With the App account owner

If a user receives services through an account owned by another party, we may share their trip or order information, including location data, with the owner of that account. This occurs, for example, when:

a rider uses their employer’s for Business profile, such as when they take trips arranged through Our App Central
a driver or delivery person uses an account owned by or associated with Us partner transportation company or restaurant
a rider takes a trip or a delivery recipient receives an order arranged by a friend or under a family profile

5. With subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

6. With service providers and business partners

These include:

Payment processors and facilitators, background checks, and identity verification providers Cloud Storage providers. Google, in connection with the use of Google Maps in Our apps (see Google’s privacy policy for information on their collection and use of data) social media companies, including Facebook and TikTok, in connection with Our use of their tools in Our apps and websites (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data)

Advertising intermediaries that enable apps to display and measure the effectiveness of personalized ads. Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness research partners, including those performing surveys or research projects in partnership with Us or on Our behalf vendors that assist to us to enhance the safety and security of Our apps and services consultants, lawyers, accountants, and other professional service providers insurance and financing partners.

7. For legal reasons or in the event of a dispute

We may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

8. With consent

We may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

We retain user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collect the data.

The length for which We retain user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

For example:

We retain user data of riders and order recipients that is processed to provide our services, such as the user profile information and credentials, for the lifetime of the user's account. We retain certain categories of users for a maximum of 7 years regardless of the lifetime of the user's account, such as location data used to calculate fees of a trip to comply with Tax regulations.

IV. Choice and transparency
We enable users to access and/or control data that We collect, including through: 

privacy settings
device permissions
in-app rating pages
marketing choices
We also enable users to make changes or updates to their accounts and request deletion of their accounts.

A. Account Deletion

The Settings > menu in the app allows users to delete their accounts.

Location data collection 

Users can enable/disable the app to share real-time location data from their mobile devices.

We collect location data to track the location of drivers and show order status on the customer app so the customer can easily track his order status through the app. When the app is closed or not in use, data is not trackable.

In the Agent app, we are tracking the agent's location in the background mode as well while they are working for us, as soon as they mark their off Duty and clear the application from the background, we do not take the location or track the agent.

While placing an order in the app, users may opt-in to share their contact details with certain merchants to receive communication from them. 

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

C. In-app rating pages

After every order, users can rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services.

For further clarity contact legal@blacnetwork.com