Refund Policy

Refund Policy

I. Overview
Our refund policy is designed to ensure transparency and fairness in the processing of refunds for transactions related to the services provided by our app.

II. Eligibility for Refunds
Refunds may be considered under the following circumstances:

• Service Non-Delivery: If a paid service is not delivered or significantly different from its description.

• Accidental Transactions: Unauthorized or accidental purchases.

• Service Dissatisfaction: Where our service fails to meet reasonable consumer expectations.

• Technical Issues: Transactions affected by technical errors on our platform.

III. Refund Process

1. Initiation: Customers must request a refund within 30 days of the transaction by contacting our customer support team via email or through our in-app support center.

2. Verification: Each request will be subject to an investigation which involves reviewing transaction records, communication logs, and service delivery details.

3. Decision: Refund decisions will be communicated to the customer within 14 business days of the request. Decisions are based on the findings of our investigation and the eligibility criteria outlined.

IV. Methods of Refund
• Refunds will be processed using the original payment method unless otherwise requested and agreed upon.

• In cases where direct refunds are not possible, such as cash transactions, alternative refund methods like store credit or service vouchers may be offered.

V. Limitations
• Refunds are not typically processed for services completed as per the terms agreed upon at the time of booking.

• Refunds may be partial, taking into account any service already rendered.

• Promotional or discounted services may have specific refund conditions stated at the time of purchase.

VI. Special Considerations
• For subscription-based services, cancellations will stop future charges but may not necessarily result in a refund unless there are extenuating circumstances.

• In cases of fraudulent transactions, we may need to conduct an extensive investigation in cooperation with payment processors and possibly law enforcement agencies.

VII. Dispute Resolution
• Disputes related to refunds are handled primarily through our customer support. We encourage users to contact us directly to find a resolution.

• Users also have the right to escalate unresolved disputes to applicable consumer protection bodies or through legal channels.

VIII. Contact Information
For refund requests or inquiries, please contact our customer support at support@blacnetwork.com. We are committed to ensuring that your concerns are addressed promptly and fairly.

Transparency and User Rights
• Our policies, including this refund policy, are accessible within our app and website. Users are encouraged to review these policies regularly to understand their rights and obligations.

This comprehensive refund policy is intended to clearly outline the conditions and procedures for processing refunds, thereby maintaining trust and satisfaction among our users. For further questions, users are directed to reach out via our provided contact channels.